These Terms & Conditions apply to your access to and use of the Kanvi Agro Oils website and the purchase of products through it. Please read them carefully before placing an order. By using the website or placing an order, you acknowledge these terms, subject to your rights under applicable Indian law.

1. Introduction

Kanvi Agro Oils(“we”, “us” or “our”) operates this website to display and sell products to customers. By using the website, you agree to use it lawfully, provide accurate information, and comply with these Terms & Conditions and applicable laws in India.

2. Website Usage

You may use this website only for lawful purposes. You must not attempt to gain unauthorised access, interfere with website operations, introduce malicious code, misuse another person’s information, or engage in fraudulent activity. We may restrict access where reasonably necessary to protect the website, customers or our business, subject to applicable law.

3. Product Information, Availability and Pricing

We make reasonable efforts to ensure that product descriptions, images, sizes, colours and prices are accurate. Product images are illustrative; colours and appearance may vary depending on the device or display. Packaging may also vary.

• Product availability is subject to stock and confirmation of the order.
• Prices, offers and product details may be updated from time to time.
• If a material listing or pricing error affects an order, we will contact you and explain the available options, including cancellation and refund where applicable.
• Nothing in these terms excludes rights or remedies available to consumers under Indian law.

4. Orders, Payments and Cancellation

Placing an order is an offer to purchase the selected products. An order may be subject to stock availability, payment authorisation, verification and our acceptance. We may decline or cancel an order for a genuine reason, such as suspected fraud, an uncorrectable listing error or unavailable stock. Where payment has already been collected for an order that is cancelled, the amount paid will be refunded in accordance with applicable law and the payment provider’s process.

Payments are processed through the payment methods displayed at checkout. You must provide accurate billing and contact details and use a payment method you are authorised to use. Any cancellation rules, refund timelines or applicable fees will be communicated through the website or order communications and will remain subject to applicable consumer-protection requirements.

5. Returns, Replacements and Refunds

Returns, replacements and refunds are handled according to the policy published on our website and the applicable terms shown at the time of purchase. Please inspect your order on delivery and contact our customer-support team promptly if an item is damaged, defective, incorrect or missing. This section does not limit any mandatory consumer rights or remedies available under Indian law.

6. Intellectual Property

Unless otherwise stated, the website’s text, photographs, logos, graphics and design elements are owned by or licensed to Kanvi Agro Oils. You must not copy, reproduce, modify, publish or distribute this content for commercial purposes without prior written permission, except where permitted by law.

7. Shipping and Delivery

Estimated delivery dates are indicative and may be affected by courier operations, weather, public holidays, service disruptions or other circumstances outside our reasonable control. Shipping charges and available delivery options will be shown at checkout, where applicable.

• Please provide a complete and accurate delivery address and contact number.
• Delivery timelines are estimates unless a specific guarantee is expressly stated.
• For shipments outside India, customs duties, import taxes or other charges may apply and will be handled as disclosed at checkout or otherwise required by law.
• If delivery fails because the address or contact information supplied is incorrect, we may contact you to arrange the next steps. Any additional charge must be lawful and disclosed where required.

8. Limitation of Liability

To the extent permitted by applicable law, Kanvi Agro Oils will not be liable for indirect or consequential loss arising from website use. We do not exclude or restrict liability where doing so would be unlawful, including any liability or consumer remedy that cannot legally be excluded under Indian law. We will take reasonable steps to maintain the website, but do not guarantee uninterrupted or error-free access.

9. Privacy and Personal Information

We use customer information to process orders, arrange delivery, provide support, prevent fraud and perform other purposes described in our Privacy Policy. Please review the Privacy Policy for details about the information collected, how it is used, and how to contact us about privacy matters. Personal information will be handled in accordance with applicable Indian data-protection and privacy laws, as applicable.

10. Changes to These Terms

We may update these Terms & Conditions from time to time. The revised version will be posted on this page with an updated date. Changes will apply prospectively, subject to applicable law. We encourage you to review this page periodically.

11. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India. Subject to mandatory consumer-protection laws and the jurisdiction of consumer commissions or other authorities that may lawfully hear a dispute, courts with competent jurisdiction in Chennai, Tamil Nadu, India may hear disputes arising from these terms.