1. Introduction

At Kanvi Agro Oils, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you visit our website, place an order, or contact us. We handle personal information in accordance with applicable Indian privacy and data-protection laws, as applicable.

2. Information We Collect

Depending on how you use our website, we may collect information such as your name, email address, phone number, billing details, shipping address, order details, communications with our customer-support team, and payment-related information. Payments may be processed by third-party payment providers; we may not receive or store your full payment-card details. We may also collect technical information, such as browser or device information and website usage data, including through cookies where used.

3. How We Use Your Information

Your information may be used to:

Process, confirm, ship, and fulfil orders.

Provide customer support and respond to enquiries.

Send order updates, delivery notifications, and important service messages.

Maintain, secure, troubleshoot, and improve our website and services.

Prevent fraud, misuse, and unauthorised transactions.

Meet applicable legal, accounting, tax, and regulatory requirements.

Send promotional communications where permitted by law and, where required, with your consent or choice to opt in.

4. Data Security and Retention

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. No method of online transmission or electronic storage can be guaranteed to be completely secure. We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, legal compliance, dispute resolution, and enforcement of our agreements.

5. Sharing of Information

We do not sell your personal information. We may share relevant information with service providers that help us operate our website and fulfil orders, such as payment processors, courier and delivery providers, hosting providers, customer-support services, and technical service providers. We may also disclose information where required by law, to respond to lawful requests, to protect our rights or users, or in connection with a business transfer, subject to applicable law. Service providers are expected to handle information appropriately for the services they provide.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage, and improve user experience. You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required by applicable law, we will seek consent before using non-essential cookies or similar technologies.

7. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways and delivery providers. Those services may process information under their own privacy policies and terms. We are not responsible for the privacy practices of independent third-party websites or services, so we encourage you to review their policies before using them.

8. Your Choices and Privacy Rights

Subject to applicable Indian law, you may contact us to request access to, correction of, or deletion of personal information that we hold about you, or to raise a concern about how your information is handled. We may need to verify your identity before responding and may retain certain information where required or permitted by law. You may opt out of promotional messages by using the unsubscribe option where available or by contacting us. Transactional messages about your orders or account may still be sent when necessary.

9. Children’s Privacy

Kanvi Agro Oils sells edible oils and other agro-based products. Our website and online purchases should be made by adults or with the involvement of a parent or legal guardian, as appropriate. We do not knowingly collect children’s personal information in violation of applicable law. If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action in accordance with applicable law..

10. Consent

Where consent is the applicable legal basis for processing personal information, we will seek consent in the manner required by applicable law. You may withdraw consent where permitted by law; withdrawal does not affect processing that took place before withdrawal or processing based on another lawful ground. Some information may be necessary to process an order or provide a requested service, and we may be unable to provide that service if you do not provide it.

11. Policy Updates

Kanvi Agro Oils may update this Privacy Policy from time to time. Any revised version will be published on this page with an updated date. We encourage you to review this page periodically.

12. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or the handling of your personal information, please contact Kanvi Agro Oils using the customer-support email address, telephone number, or postal address published on our website.